Returning your item: The consumer may return any new, unopened, and unused items sold and fulfilled by JCs Wildlife within 30 days of receiving the shipment and we shall be happy to credit, exchange, or refund the purchase price of that item, less any shipping or handling costs, except for products that were assembled, modified, or made to order. When shipping is included in the product price, such as those marked "Free Shipping", actual shipping costs will be deducted from your refund. All refunds require a Return Authorization Number which will be provided to the consumer upon contacting us by email. If the consumer returns the item without a Return Authorization Number, the return will not be processed. The consumer should expect to receive their refund within 14 business days upon receipt of the returned package. If you refuse delivery after shipping, please keep in mind that your purchase will then be subject to this Return Policy. Please Note: Other than a return or exchange due to an error on our part, we cannot refund shipping and handling charges.
Defective or damage in shipping items: If an item purchased by the consumer is defective or damaged, then it is the consumer's responsibility to notify JCs Wildlife within 14 days of receiving the shipment. Defective or damaged items/parts will be replaced. If the consumer does not notify JCs Wildlife within 14 days of receiving the shipment of the defect or damage, then it is up to JCs Wildlife's discretion whether or not a replacement will be issued. Upon notification, the consumer will receive a Return Authorization Number and shipping label. The item must be returned to the seller in the same condition received. The return package must be postmarked within 30 days of the original receipt date. Any refund will be processed within 14 days upon receipt of the returned package. JCs Wildlife may request a photo of any damages, defects, and packaging in order to initiate a refund or replacement.
HOLIDAY RETURN POLICY: Returning your item: Items purchased that are received between November 23, and December 25, may be returned through January 14. Please note that all other terms and conditions provided in the Refund Policy are still applicable with respect to such items purchased. All purchases made after December 25, are subject to the Standard Return Policy. SHIPPING CHARGES: Items received that are determined to not be defective or damaged will have all shipping charges deducted from the refund. When shipping is included in the product price, such as those marked "Free Shipping", actual shipping costs will be deducted from your refund. If you refuse delivery after shipping, please keep in mind that your purchase will then be subject to this Return Policy. Please Note: Other than a return or exchange due to an error on our part, we cannot refund shipping and handling charge
How to return your order when you have a store account:
- Sign into your JCs Wildlife account
- Hover over "My Account" and select "Orders"
- Find your item you wish to return and click "Return Items?" on the right hand side
- Choose your Return Reason and the Return Action
- Be sure to select the "Qty to Return" before submitting your return request
- An email confirmation will be sent to the email address associated with your store account